Terms of service

Terms of Service

1. Overview

ElvinaHealth is operated by Dali Luyang'ang Trading Co., Ltd. Throughout these Terms of Service, “we,” “us,” and “our” refer to Dali Luyang'ang Trading Co., Ltd.

These Terms of Service govern your access to and use of the ElvinaHealth website, online store, and related services, including purchases made through the website.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service and the other policies referenced on this website.

If you do not agree with these Terms, please do not use our website or services.

2. Website Use

You may use this website only for lawful personal shopping and related purposes.

You must not:

  • use the website for unlawful, fraudulent, deceptive, or misleading activities;
  • interfere with the security, functionality, or normal operation of the website;
  • upload or transmit viruses, malicious code, or other harmful materials;
  • attempt to gain unauthorized access to the website, customer accounts, servers, or related systems;
  • copy, scrape, reproduce, distribute, or commercially exploit website content without authorization;
  • use automated tools in a manner that disrupts or places an unreasonable burden on the website;
  • provide false, incomplete, or misleading account, billing, shipping, or contact information.

We may restrict, suspend, or terminate access where misuse, fraud, security concerns, or violations of these Terms are reasonably identified.

3. Product Information

We aim to provide clear and accurate product descriptions, photographs, specifications, prices, sizing information, and availability information.

However, actual product colors, appearance, texture, or other characteristics may vary slightly due to:

  • lighting and photography;
  • screen and device settings;
  • materials;
  • normal manufacturing variations;
  • product updates.

Where clothing, footwear, or other size-dependent products are offered, customers should review the applicable product measurements and our Size Guide before placing an order.

If a product page provides product-specific measurements, those measurements should be used as the primary reference.

We may update product information, specifications, availability, or presentation where reasonably necessary.

4. Orders

Submitting an order does not automatically mean that the order has been accepted.

After an order is submitted, you may receive an order confirmation by email. We reserve the right to decline, limit, or cancel an order where reasonably necessary, including where:

  • a product is unavailable;
  • pricing or product information contains an obvious error;
  • payment cannot be authorized or completed;
  • fraud or unauthorized payment is suspected;
  • shipping restrictions apply;
  • duplicate or unusual order activity is identified;
  • billing, shipping, or contact information is incomplete or incorrect;
  • fulfillment is not reasonably possible.

If we cancel an order after payment has been successfully processed, an applicable refund will be returned to the original payment method.

Customers are responsible for providing complete and accurate billing, shipping, and contact information when placing an order.

5. Prices and Payment

Unless otherwise clearly stated, prices on ElvinaHealth are primarily displayed in U.S. Dollars (USD).

Shipping charges, taxes, duties, and other applicable charges will be displayed or communicated where required.

ElvinaHealth currently accepts payment through the methods made available during checkout, including:

  • PayPal
  • Credit Card

The specific payment options available for an order will be displayed at checkout.

Payments may be processed by third-party payment service providers. Payment authorization is subject to the terms, security checks, and approval procedures of the relevant payment provider or card issuer.

We do not claim to store complete payment card information unless expressly stated otherwise.

Your bank, card issuer, or payment provider may charge currency conversion, international transaction, or other fees independently of ElvinaHealth.

For additional information regarding payment methods, transaction processing, currency, payment security, failed payments, and refunds, please review our Payment Policy.

Prices may be changed from time to time. Price changes will not normally affect an order that has already been accepted, except where an obvious pricing or technical error must be corrected as permitted by applicable law.

6. Shipping and Delivery

Orders are processed, shipped, and delivered in accordance with our Shipping Policy.

Estimated delivery times are provided for reference and are not guaranteed.

Delivery times may be affected by circumstances including:

  • carrier delays;
  • weather conditions;
  • public holidays;
  • customs procedures where applicable;
  • incorrect or incomplete delivery addresses;
  • transportation disruptions;
  • unusually high order volumes;
  • other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Where tracking information is available, it may be provided after the order has been dispatched.

For information regarding:

  • order processing times;
  • shipping fees;
  • estimated delivery times;
  • tracking;
  • shipping destinations;
  • delayed shipments;
  • lost or damaged parcels;
  • shipping restrictions;

please review our Shipping Policy.

7. Returns, Refunds and Exchanges

Returns, refunds, exchanges, damaged or incorrect products, and order cancellations are handled in accordance with our Refund & Return Policy.

Eligible return requests should generally be submitted within 14 days from the date the order is received, subject to the conditions stated in the Refund & Return Policy.

Returned products must meet the applicable return conditions.

Approved refunds are generally issued to the original payment method.

Customers should contact us and review the applicable return instructions before sending a product back.

Please refer to our Refund & Return Policy for complete information regarding return eligibility, return shipping costs, exchanges, cancellations, and refund processing.

8. Intellectual Property

Unless otherwise stated, the ElvinaHealth website and its content, including:

  • text;
  • graphics;
  • layouts;
  • logos;
  • photographs;
  • icons;
  • design elements;
  • product presentations;
  • other website materials;

are owned by, licensed to, or otherwise lawfully used by Dali Luyang'ang Trading Co., Ltd. and its relevant licensors.

You may access and use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, republish, sell, commercially exploit, or otherwise use protected website content without prior authorization or another lawful basis.

9. Third-Party Services and Links

We may use third-party service providers to support the operation of ElvinaHealth, including providers involved in:

  • payment processing;
  • order fulfillment;
  • warehousing;
  • shipping and logistics;
  • website hosting and technology;
  • analytics;
  • fraud prevention;
  • customer support;
  • other functions reasonably necessary to operate our online store.

Our website may also contain links to third-party websites or services.

Third-party websites and services operate independently from ElvinaHealth. We are not responsible for their independent content, availability, privacy practices, security practices, or terms.

Customers should review the relevant terms and policies of third-party services where appropriate.

10. Personal Information

Our collection, use, storage, and processing of personal information are governed by our Privacy Policy.

Where reasonably necessary to operate our online store, personal information may be shared with relevant service providers for purposes including:

  • processing payments;
  • verifying transactions;
  • fulfilling orders;
  • arranging warehousing and delivery;
  • providing shipment tracking;
  • processing returns;
  • providing customer support;
  • preventing fraud;
  • maintaining website security;
  • complying with legal obligations.

For additional information about how personal information is handled, please review our Privacy Policy.

11. Errors, Inaccuracies and Updates

Information on the website may occasionally contain typographical errors, inaccuracies, omissions, or technical errors relating to matters including:

  • product descriptions;
  • product specifications;
  • availability;
  • prices;
  • promotions;
  • shipping charges;
  • delivery estimates;
  • other website information.

Where permitted by applicable law, we may correct errors and update relevant information.

If a material error affects an order that has already been submitted, we will take reasonable steps to address the issue and contact the customer where appropriate.

Nothing in this section removes any mandatory consumer rights available under applicable law.

12. Disclaimer

We aim to maintain a reliable, secure, and accessible online shopping experience, but we cannot guarantee that the website will always be uninterrupted, error-free, or available at all times.

Website availability may occasionally be affected by:

  • maintenance;
  • technical problems;
  • network interruptions;
  • third-party service interruptions;
  • security measures;
  • circumstances outside our reasonable control.

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Nothing in these Terms excludes or limits any statutory consumer right, warranty, remedy, or liability that cannot lawfully be excluded or limited.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Dali Luyang'ang Trading Co., Ltd. will not be liable for indirect, incidental, special, consequential, or similar losses arising from the use of the website or purchase of products where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

This includes liability that cannot lawfully be excluded or limited in connection with:

  • fraud;
  • fraudulent misrepresentation;
  • intentional misconduct;
  • other rights or liabilities protected by mandatory law.

Mandatory consumer protection rights remain unaffected.

14. Governing Law and Jurisdiction

These Terms of Service and transactions conducted through ElvinaHealth shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law principles, except to the extent that mandatory applicable law requires otherwise.

Any dispute arising out of or relating to these Terms of Service, use of the ElvinaHealth website, or purchases made through ElvinaHealth shall, where permitted by applicable law, be submitted to a court of competent jurisdiction in the State of Georgia, United States.

Nothing in this section limits or excludes any mandatory consumer protection rights, remedies, or jurisdictional rights that may apply to a customer under the laws of the customer's state, country, or place of residence.

The parties are encouraged to attempt to resolve any dispute through reasonable communication before commencing formal legal proceedings.

15. Changes to These Terms

We may update these Terms of Service where reasonably necessary to reflect changes in:

  • our business operations;
  • website functionality;
  • products or services;
  • internal policies;
  • payment or fulfillment arrangements;
  • applicable legal or regulatory requirements.

The latest version of these Terms will be published on this page.

For purchases already completed, the version of the Terms applicable at the time of the relevant transaction will generally continue to apply to that transaction unless applicable law requires otherwise.

Continued use of the website after an updated version is published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

16. Contact Information

If you have questions regarding these Terms of Service or the operation of ElvinaHealth, please contact us using the information below:

Brand: ElvinaHealth
Operating Company: Dali Luyang'ang Trading Co., Ltd.
Email: info@ElvinaHealth.com
Phone: +86 130 6791 9684

Registered Address:
Shop 15, 1st Floor, Building 7, Phase I, Longrui Community, Carlsberg Avenue, Taihe Subdistrict, Dali City, Dali Bai Autonomous Prefecture, Yunnan Province, China