Shipping policy

Shipping Policy

At ElvinaHealth, we aim to provide clear and reliable shipping information so that customers know what to expect after placing an order.

1. Order Processing

Orders are generally processed within 3 business days after they are successfully placed and payment has been confirmed.

Business days do not include weekends or public holidays.

During periods of high order volume, public holidays, or other exceptional circumstances, processing may take slightly longer.

Once your order has been dispatched, you will normally receive a shipping confirmation email with available tracking information.

2. Shipping Fee

For orders shipped within the United States, a flat shipping fee of USD 14.99 per order applies.

For other supported destinations, any applicable shipping charge will be displayed at checkout before payment is completed.

Shipping charges shown at checkout apply to the relevant order unless otherwise clearly stated.

3. Estimated Delivery Times

Estimated delivery times begin after the order has been processed and handed over to the carrier.

Typical delivery estimates are:

United States: 3–5 business days
Canada: 5–10 business days
Europe: 7–15 business days
Australia and New Zealand: 7–15 business days
Other supported destinations: approximately 7–20 business days

These delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

destination;
carrier operations;
weather conditions;
public holidays;
customs procedures;
transportation disruptions;
other circumstances outside our reasonable control.

4. U.S. Warehouse and Fulfillment

ElvinaHealth uses a U.S. warehouse to support order fulfillment and return handling for applicable orders.

U.S. Warehouse Address:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States

The warehouse address is used for fulfillment and return-related operations and is separate from the registered address of the company operating ElvinaHealth.

Customers should not send returns without first reviewing our Refund & Return Policy and following the applicable return instructions.

5. Shipping Carriers

We work with international and local logistics providers to deliver customer orders.

The carrier used for an individual order may vary depending on:

shipping destination;
fulfillment location;
package size and weight;
shipping route;
local delivery network availability.

Where tracking is available, the tracking number or tracking details will normally be provided after the order has been dispatched.

6. Order Tracking

After your order has been shipped, tracking information may take some time to become active in the carrier's system.

You may use the Tracking Order feature on our website where available.

If your tracking information has not updated for an extended period, please contact us and provide your order number so that we can assist in checking the shipment status.

7. Shipping Delays

Occasionally, shipments may be delayed due to circumstances including:

carrier network disruptions;
severe weather;
public holidays;
customs inspections;
transportation delays;
unusually high shipping volumes;
incorrect or incomplete delivery information;
other events outside our reasonable control.

We will make reasonable efforts to assist customers with shipping-related issues.

Estimated delivery dates should not be considered guaranteed delivery commitments.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your:

recipient name;
street address;
apartment, unit, or suite number where applicable;
city;
state or province;
postal or ZIP code;
country;
contact information

before submitting your order.

If you notice an error after placing an order, please contact us as soon as possible.

We will try to update the address if the order has not yet entered fulfillment or been dispatched.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where appropriate.

9. Lost Packages

If tracking information indicates that a package may be lost, or the package has not arrived within a reasonable period after the estimated delivery window, please contact us.

Where appropriate, we may contact the carrier or logistics provider to investigate the shipment before determining the appropriate resolution.

Customers may be asked to provide their order number and relevant delivery information.

10. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

your order number;
a description of the issue;
clear photographs of the damaged product;
photographs of the outer packaging where available.

We will review the information and provide an appropriate solution in accordance with our Refund & Return Policy.

11. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country or region.

Unless otherwise clearly stated at checkout, such charges are not included in the product price or shipping fee and may be the responsibility of the recipient.

ElvinaHealth does not control customs charges imposed by government authorities.

Customs clearance procedures may also affect estimated delivery times.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will attempt to cancel the order if it has not yet entered fulfillment or been shipped.

Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.

In that situation, the applicable return procedure may need to be followed after delivery.

Please review our Refund & Return Policy for additional information.

13. Shipping Restrictions

We currently do not ship orders to the following destinations:

Sudan, South Sudan, Iran, North Korea, Cuba, Syria, Ukraine, Russia, Belarus, Afghanistan, Democratic Republic of the Congo, Haiti, Iraq, Libya, Mali, Mozambique, Myanmar, Somalia, Turkey, and Yemen.

Shipping availability to other countries or regions may depend on:

carrier coverage;
local delivery restrictions;
customs requirements;
applicable laws and regulations.

If a destination is unavailable, checkout may prevent the order from being completed.

14. Contact Us

If you have questions about shipping, tracking, fulfillment, or delivery, please contact us using the information below:

Email: info@ElvinaHealth.com
Phone: +86 130 6791 9684

Operating Company: Dali Luyang'ang Trading Co., Ltd.

Registered Address:
Shop 15, 1st Floor, Building 7, Phase I, Longrui Community, Carlsberg Avenue, Taihe Subdistrict, Dali City, Dali Bai Autonomous Prefecture, Yunnan Province, China

U.S. Warehouse:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States