Return policy

Refund & Return Policy

We want you to feel confident when shopping with ElvinaHealth. Please review the following terms regarding returns, refunds, exchanges, and order cancellations.

1. Return Period

You may request a return within 14 days from the date you receive your order.

To be eligible for a return, the item must generally be:

  • unused and unworn;
  • undamaged;
  • in the same condition in which it was received;
  • returned with its original packaging, accessories, tags, and included materials where applicable.

A receipt, order confirmation, or other proof of purchase may be required.

2. Non-Returnable Items

Certain items may not be eligible for return where required for hygiene, safety, or other reasonable reasons, particularly after they have been opened or used.

Items damaged through misuse, improper handling, unauthorized modification, excessive wear, or improper care are generally not eligible for return.

Any product-specific return restrictions will be stated on the relevant product page where applicable.

3. How to Request a Return

To request a return, please contact us within 14 days of receiving your order:

Email: info@ElvinaHealth.com

Please provide:

  • your order number;
  • the item you wish to return;
  • the reason for the return;
  • photographs where the item is damaged, defective, or incorrect.

Please contact us before sending your return so that we can confirm the applicable return instructions.

U.S. Return Warehouse

Address:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States

Please send approved returns only to the return warehouse address stated above unless we provide different instructions in writing.

Please do not send returns directly to the manufacturer or to the operating company's registered address.

4. Return Shipping Costs

If you are returning an item because you changed your mind, selected the wrong size or item, or for another reason not caused by us, you are responsible for the return shipping cost.

If the item is damaged, defective, or incorrectly shipped due to our error, we will cover reasonable return shipping costs or provide another appropriate solution.

We do not charge a restocking fee for approved returns.

Original shipping charges are generally non-refundable for voluntary returns unless otherwise required by applicable law or the return is caused by an error on our part.

5. Refunds

Once your returned item is received, we will inspect it and notify you of the status of your refund.

If the return is approved, the refund will be issued to the original payment method.

Approved refunds are generally processed within 5–10 business days after inspection. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

  • your order number;
  • a description of the issue;
  • clear photographs of the item;
  • photographs of the packaging where appropriate.

After reviewing the information, we may offer a replacement, refund, or another appropriate solution.

7. Exchanges

If you would like to exchange an eligible item for another size, color, or product, please contact us before returning it.

Exchange availability depends on current stock and the condition of the returned item.

If the requested replacement is unavailable, we may issue a refund instead.

8. Order Cancellation

You may request cancellation before your order has been processed or shipped.

Please contact us as soon as possible after placing your order.

If the order has already entered fulfillment or has been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order, subject to this policy.

Approved cancellations will be refunded to the original payment method.

9. Late or Missing Refunds

If you have received confirmation that a refund has been processed but have not yet received it:

  1. Check your bank or payment account again.
  2. Contact your card issuer or payment provider, as posting times may vary.
  3. Contact your bank if additional processing time may apply.

If you have completed these steps and still have not received your refund, please contact us at info@ElvinaHealth.com.

10. Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact us:

Email: info@ElvinaHealth.com
Phone: +86 130 6791 9684

Operating Company: Dali Luyang'ang Trading Co., Ltd.
Company Address: Shop 15, 1st Floor, Building 7, Phase I, Longrui Community, Carlsberg Avenue, Taihe Subdistrict, Dali City, Dali Bai Autonomous Prefecture, Yunnan Province, China

U.S. Return Warehouse:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States