Payment Policy

Payment Policy

At ElvinaHealth, we aim to provide customers with a clear, reliable, and secure payment experience. Please review the following payment terms before completing your purchase.

1. Accepted Payment Methods

ElvinaHealth currently accepts the following payment methods:

  • PayPal
  • Credit Card

The payment methods actually available for your order will be displayed at checkout.

For credit card payments, the specific card types supported may vary depending on the payment options provided by our payment service provider at checkout.

We recommend reviewing the available payment options before completing your order.

2. Payment Currency

Unless otherwise clearly displayed at checkout, prices and payments on ElvinaHealth are processed in U.S. Dollars (USD).

If your payment account or card is denominated in another currency, your bank, card issuer, or payment provider may:

  • convert the transaction into your local currency;
  • apply its own exchange rate;
  • charge a currency conversion or international transaction fee.

Any such fees or exchange rates are determined independently by your bank or payment provider and are not charged or controlled by ElvinaHealth.

3. PayPal Payments

If you select PayPal at checkout, you may be redirected to PayPal or presented with a PayPal payment interface to authorize and complete your payment.

Your PayPal transaction is also subject to PayPal's applicable terms, conditions, security procedures, and privacy practices.

Once payment has been successfully authorized, your order will proceed for processing.

4. Credit Card Payments

If you choose to pay by Credit Card, you will be asked to provide the payment and billing information required by the applicable payment processor.

Please make sure the following information is accurate and complete:

  • card information;
  • cardholder name;
  • billing address;
  • contact information;
  • any additional verification information requested during checkout.

Credit card payments are subject to authorization by the relevant card issuer and payment service provider.

ElvinaHealth does not claim to directly store complete credit card information on its own systems unless expressly stated otherwise.

5. Payment Authorization

Your order will generally proceed for processing only after payment has been successfully authorized.

Payment authorization does not necessarily occur instantly and may be affected by the procedures of your bank or payment provider.

A payment may be declined, delayed, or require additional verification for reasons including:

  • incorrect or incomplete payment details;
  • incorrect billing information;
  • insufficient funds or available credit;
  • restrictions imposed by your bank or card issuer;
  • payment provider security checks;
  • suspected unauthorized or fraudulent activity;
  • technical or network issues.

If your payment is unsuccessful, please verify the information entered and try again where appropriate.

If the issue continues, please contact your bank, card issuer, PayPal, or other applicable payment provider.

6. Payment Security

Payments may be processed through third-party payment service providers.

Payment-related information may therefore be processed by relevant:

  • payment processors;
  • banks;
  • card issuers;
  • payment networks;
  • fraud prevention providers;

where reasonably necessary to authorize, verify, and complete a transaction.

We take reasonable measures to support the security of transactions made through our website. However, payment authorization and certain security procedures are controlled by the relevant third-party payment providers.

For more information about how personal information is collected and processed, please review our Privacy Policy.

7. Order Confirmation

After your order has been successfully submitted and payment has been authorized, you will normally receive an order confirmation at the email address provided during checkout.

Please review your order confirmation carefully.

If you believe that payment was completed but you have not received an order confirmation, please check your spam or junk email folder first.

If you still cannot locate the confirmation, please contact us before submitting another payment so that we can help check the order status and reduce the risk of duplicate transactions.

8. Failed or Declined Payments

If your payment is declined or cannot be completed, your order may not be successfully placed.

We recommend that you:

  1. Confirm that your payment details are correct.
  2. Confirm that your billing information matches the information held by your payment provider.
  3. Check that sufficient funds or credit are available.
  4. Contact your bank or payment provider if the transaction continues to fail.
  5. Use another available payment method where appropriate.

ElvinaHealth cannot guarantee approval of a payment because final authorization may be controlled by your bank, card issuer, PayPal, or another payment provider.

9. Duplicate or Incorrect Charges

If you believe that:

  • you have been charged more than once for the same order;
  • the amount charged differs from the amount shown at checkout;
  • you do not recognize a transaction associated with ElvinaHealth;

please contact us as soon as reasonably possible.

Where available, please provide:

  • your order number;
  • the email address used for the order;
  • the transaction date;
  • the amount charged;
  • relevant transaction information.

We will review the available order and payment records and assist you where appropriate.

If you believe your payment method has been used without authorization, you should also contact your bank or payment provider promptly.

10. Prices, Taxes and Other Charges

The price displayed at checkout is the amount charged by ElvinaHealth for the products and applicable charges shown as part of the order.

Shipping charges and applicable taxes or other charges, where relevant, will be displayed or communicated during checkout where required.

Your bank or payment provider may independently charge additional fees, such as:

  • foreign transaction fees;
  • currency conversion fees;
  • card processing fees permitted by the provider;
  • other account-related charges.

Such third-party fees are not controlled by ElvinaHealth.

11. Refunds

Approved refunds will generally be issued to the original payment method used to complete the purchase.

Refunds cannot normally be redirected to a different card, account, or payment method.

Once an eligible refund has been approved, ElvinaHealth generally processes the refund within 5–10 business days.

After the refund has been processed, your bank, card issuer, or PayPal may require additional time before the funds appear in your account.

The final posting time depends on the relevant payment provider and is outside our direct control.

For complete information about return eligibility, return conditions, return shipping, exchanges, cancellations, and refunds, please review our Refund & Return Policy.

12. Order Cancellations

If an order cancellation is approved before the order has entered fulfillment or been shipped, any applicable refund will generally be returned to the original payment method.

Once an order has already been processed or shipped, cancellation may no longer be possible.

In that situation, the order may need to be handled under our Refund & Return Policy after delivery.

13. Pricing or Payment Errors

We aim to display accurate product prices and payment information.

However, technical, pricing, or checkout errors may occasionally occur.

Where permitted by applicable law, we may correct obvious errors.

If a material pricing or payment error affects an order that has already been submitted, we may contact you before proceeding with the order.

If an affected order cannot reasonably be completed, an applicable payment already received will be refunded to the original payment method.

14. Contact Us

If you have questions regarding payments, charges, refunds, or transaction status, please contact us using the information below:

Email: info@ElvinaHealth.com
Phone: +86 130 6791 9684

Operating Company: Dali Luyang'ang Trading Co., Ltd.

Registered Address:
Shop 15, 1st Floor, Building 7, Phase I, Longrui Community, Carlsberg Avenue, Taihe Subdistrict, Dali City, Dali Bai Autonomous Prefecture, Yunnan Province, China