FAQ
Frequently Asked Questions
Here you can find answers to some of the most common questions about ordering, shipping, returns, payments, sizing, and more.
Orders
How do I know if my order was placed successfully?
After your order is successfully submitted, you should receive an order confirmation at the email address provided during checkout. Please check your spam or junk folder if you do not see it in your inbox.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at info@ElvinaHealth.com.
We will do our best to assist you before the order has been processed or shipped. Once an order has already been processed or shipped, changes or cancellations may no longer be possible.
Can I change my shipping address?
Please contact us as soon as possible if you entered an incorrect shipping address.
Address changes may only be possible before the order has been processed or shipped. Once the order has been dispatched, we may not be able to change or redirect the delivery address.
Shipping & Delivery
How long does order processing take?
Orders are generally processed within 3 business days, excluding weekends and public holidays.
How long does delivery take?
For orders shipped within the United States, estimated delivery is generally 3–5 business days after order processing.
Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, or other circumstances outside our reasonable control.
How much is shipping within the United States?
A flat shipping fee of USD 14.99 per order applies to orders shipped within the United States.
For other supported destinations, applicable shipping charges will be displayed at checkout.
How can I track my order?
If tracking information is available for your shipment, it will be provided after your order has been dispatched.
You may also use the Tracking Order link on our website to check your shipment status.
What should I do if my package is delayed?
Please first check the latest tracking information provided by the carrier.
If there has been no meaningful tracking update for an extended period, contact us at info@ElvinaHealth.com and provide your order number.
Returns & Refunds
What is your return period?
Return requests should generally be submitted within 14 days after receiving your order.
Returned items should generally be unused, unworn, undamaged, and returned in their original condition and packaging where applicable.
Where do I send my return?
Please contact us before sending a return so that we can confirm the applicable return instructions.
Our U.S. return warehouse is located at:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States
Please do not send returns to the manufacturer's address or the operating company's registered address.
For complete return conditions and instructions, please review our Refund & Return Policy.
Who pays for return shipping?
For returns caused by a change of mind, incorrect size selection, or another customer-related reason, return shipping costs are generally the customer's responsibility.
If you receive an incorrect, damaged, or defective item due to an error on our part, please contact us so that we can review the issue and provide an appropriate solution.
When will I receive my refund?
Once an eligible return has been received and inspected, approved refunds are generally issued to the original payment method.
Approved refunds are generally processed within 5–10 business days. Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.
Payments
Which payment methods do you accept?
ElvinaHealth currently accepts:
- PayPal
- Credit Card
The payment methods actually available for your order will also be displayed during checkout.
What currency are prices shown in?
Prices on ElvinaHealth are primarily displayed in U.S. Dollars (USD) unless another currency is clearly displayed at checkout.
Your bank or payment provider may apply its own currency conversion rate or transaction fees where applicable.
What should I do if my payment is declined?
Please check that your payment details and billing information are correct and that sufficient funds or credit are available.
If the payment continues to fail, you may try another available payment method or contact your bank, card issuer, or payment provider.
What should I do if I see a duplicate or incorrect charge?
Please contact us at info@ElvinaHealth.com and provide your order number and relevant transaction information.
We will review the available order and payment records and assist you where appropriate.
Products & Sizing
How do I choose the correct size?
For clothing and footwear, please refer to our Size Guide before placing your order.
The guide includes size conversions and measurements in centimeters and inches.
If a product page provides product-specific measurements, those measurements should be used as the primary reference.
What if I receive the wrong or damaged product?
Please contact us at info@ElvinaHealth.com as soon as reasonably possible and provide:
- your order number;
- a description of the issue;
- clear photos of the item;
- photos of the packaging where applicable.
We will review the information and assist with an appropriate solution.
Contact Us
If your question is not answered above, please contact us:
Email: info@ElvinaHealth.com
Phone: +86 13067919684
Operating Company: Dali Luyang'ang Trading Co., Ltd.
Registered Address:
Shop 15, 1st Floor, Building 7, Phase I, Longrui Community, Carlsberg Avenue, Taihe Subdistrict, Dali City, Dali Bai Autonomous Prefecture, Yunnan Province, China