Privacy Policy

1. Introduction

ElvinaHealth respects your privacy and is committed to handling personal information responsibly and transparently.

ElvinaHealth is operated by Dali Luyang'ang Trading Co., Ltd., which is responsible for the collection and processing of personal information described in this Privacy Policy.

This Privacy Policy explains what information we may collect when you visit our website, place an order, make a payment, contact us, request a return or refund, or otherwise interact with ElvinaHealth.

It also explains how we use, share, retain, and protect that information and what privacy rights may be available to you under applicable law.

2. Information We Collect

Depending on how you use our website and services, we may collect the following categories of information.

Information You Provide

When you place an order, create or use an account where available, contact us, or request customer support, we may collect:

your name;
billing address;
shipping address;
email address;
telephone number;
order details;
transaction information;
customer service communications;
return, exchange, or refund information;
information you voluntarily provide when contacting us.

Payment Information

Payments may be processed by third-party payment service providers.

We may receive limited payment-related information necessary to confirm, manage, or support a transaction, such as:

payment status;
transaction identifiers;
payment method type;
order value;
payment confirmation information;
refund status.

We do not claim to directly store complete payment card details on our own systems unless expressly stated otherwise.

Automatically Collected Information

When you visit or interact with our website, certain technical and usage information may be collected automatically, including:

IP address;
browser type;
device type;
operating system;
pages visited;
referring pages;
date and time of access;
website interactions;
general usage and performance information.

This information may be collected through cookies and similar technologies.

3. How We Use Your Information

We may use personal information for purposes including:

processing and confirming orders;
processing and verifying payments;
arranging order fulfillment;
arranging shipping and delivery;
providing shipment tracking;
processing returns, exchanges, and refunds;
responding to customer service inquiries;
communicating important information about your order;
maintaining and operating our website;
improving website functionality and performance;
analyzing website usage;
preventing fraud and unauthorized transactions;
maintaining website and transaction security;
maintaining business and accounting records;
resolving complaints or disputes;
complying with legal, regulatory, tax, accounting, and operational requirements.

We use personal information only for purposes reasonably connected with operating ElvinaHealth and providing products and services to customers.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website operation and understand how visitors interact with ElvinaHealth.

Cookies may be used to:

maintain website functionality;
remember shopping cart contents and preferences;
support checkout functions;
support account-related features where available;
maintain website security;
detect technical problems;
measure website traffic and performance;
understand how visitors use the website.

You can manage or disable cookies through your browser settings.

However, disabling certain cookies may affect the functionality of the website, including shopping cart, checkout, account, or security features.

Where required by applicable law, consent will be requested before non-essential cookies or similar technologies are used.

5. Order and Payment Processing

When you place an order, we use the information reasonably necessary to process and manage your purchase.

Relevant information may be provided to third-party providers involved in:

payment processing;
transaction authorization;
payment verification;
fraud prevention;
refunds;
transaction security.

These providers may include payment processors, banks, card issuers, payment networks, and other transaction service providers.

Such providers process information according to their own privacy policies, security practices, and applicable legal requirements.

For more information regarding payment methods and transaction processing, please review our Payment Policy.

6. Shipping, Fulfillment and Returns

To fulfill, deliver, track, and process returns for customer orders, we may provide necessary personal information to:

suppliers;
fulfillment providers;
warehouses;
logistics companies;
postal services;
couriers;
local delivery partners;
return-processing service providers.

This may include:

your name;
shipping address;
telephone number;
email address;
order details;
shipment details;
return-related information.

ElvinaHealth may use fulfillment and warehouse service providers located in the United States for applicable orders and returns.

Only information reasonably necessary to complete fulfillment, delivery, tracking, or return processing will be shared for these purposes.

7. Customer Service

When you contact ElvinaHealth, we may use the information you provide to:

identify your order;
answer product questions;
respond to shipping or tracking inquiries;
investigate delivery issues;
process returns, exchanges, or refunds;
investigate payment issues;
resolve complaints;
provide general customer support.

We may retain relevant customer communications where reasonably necessary for:

customer support;
record keeping;
fraud prevention;
dispute resolution;
legal or regulatory compliance.

8. Marketing Communications

Where the website provides an option to subscribe to marketing communications, we may use your email address or other contact information to send information about products, website updates, or promotions where permitted by applicable law.

You may unsubscribe from marketing communications at any time by:

using the unsubscribe option provided in the communication; or
contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to:

orders;
payments;
shipping;
returns;
refunds;
security matters.

9. Analytics and Website Performance

We may use website analytics, hosting, or technical service providers to understand:

website traffic;
website performance;
technical errors;
device and browser usage;
how visitors interact with website pages and functions.

Information used for analytics may include technical, device, and usage information.

Where reasonably possible, aggregated or de-identified information may be used for analytical and performance-improvement purposes.

We do not identify specific analytics or advertising platforms in this Privacy Policy unless they are actually used by ElvinaHealth.

10. How We Share Personal Information

We may share personal information only where reasonably necessary with third parties that help us operate ElvinaHealth.

These may include providers involved in:

payment processing;
order fulfillment;
warehousing;
shipping and logistics;
return processing;
website hosting and technical operation;
data analytics;
customer support;
fraud prevention;
security;
accounting;
professional or legal services.

We may also disclose information where reasonably necessary to:

comply with applicable law or regulation;
respond to lawful requests from authorized authorities;
protect the rights, property, or security of ElvinaHealth, our customers, or others;
investigate suspected fraud or unlawful activity;
establish, exercise, or defend legal claims.

We do not sell personal information to third parties for direct monetary payment.

Depending on applicable privacy laws and the technologies used on the website, certain types of data sharing may be treated differently under local law.

Where legally required, we will provide applicable notices or choices regarding such processing.

11. Third-Party Services

ElvinaHealth may rely on third-party services to provide certain website and business functions.

These third parties may process personal information according to their own:

privacy policies;
terms;
security practices;
legal obligations.

Examples may include payment providers, logistics companies, warehouses, technical service providers, and other service providers necessary to operate the online store.

We encourage customers to review the privacy policies of third-party services they choose to use where appropriate.

12. International Data Processing and Transfers

ElvinaHealth operates an international online store and may work with service providers located in different countries or regions.

As a result, personal information may be processed, transferred, or stored outside the customer's state, country, or region of residence.

For example, information may be processed by service providers involved in:

payment processing;
fulfillment;
warehousing;
shipping;
customer service;
technical operation.

Where required by applicable law, reasonable measures will be used to protect personal information during international processing or transfer.

The privacy and data protection laws of another country or region may differ from those applicable in your place of residence.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

order fulfillment;
shipping and delivery;
returns and refunds;
customer support;
payment and accounting requirements;
fraud prevention;
dispute resolution;
tax requirements;
applicable legal or regulatory obligations.

When personal information is no longer reasonably required, it may be:

deleted;
anonymized;
aggregated;
otherwise handled in accordance with applicable law.

14. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

unauthorized access;
loss;
misuse;
alteration;
unauthorized disclosure.

However, no method of internet transmission, electronic communication, or electronic storage can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect:

account credentials;
passwords;
payment accounts;
personal devices;
email accounts.

If you believe that your information or account has been compromised, please contact us as soon as reasonably possible.

15. Your Privacy Rights

Depending on where you live, including in certain U.S. states, applicable privacy laws may provide you with specific rights regarding your personal information.

Depending on applicable law, these rights may include the right to:

request access to personal information we hold about you;
request correction of inaccurate personal information;
request deletion of certain personal information;
request information about how your personal information is used or shared;
object to or restrict certain processing;
withdraw consent where processing is based on consent;
opt out of certain types of processing where provided by applicable law;
receive certain personal information in a portable format where applicable;
appeal certain decisions relating to a privacy request where such a right is provided by applicable law.

These rights may be subject to:

identity verification;
legal exceptions;
record-retention requirements;
fraud prevention requirements;
other limitations permitted by applicable law.

We will not unlawfully discriminate against a customer for exercising an applicable privacy right.

To submit a privacy-related request, please contact us using the information provided in the Contact Us section below.

16. Children's Privacy

ElvinaHealth is not intended to knowingly collect personal information directly from children who are below the minimum age permitted to provide such information under applicable law.

If we become aware that personal information has been collected from a child in circumstances where parental or legal guardian consent was legally required, we will take reasonable steps to investigate and address the matter.

Parents or legal guardians who believe that a child has provided personal information to ElvinaHealth may contact us using the information below.

17. Third-Party Links

Our website may contain links to websites or services operated by third parties.

ElvinaHealth does not control the independent privacy practices, content, security, or terms of third-party websites.

If you follow a link to an external website, you should review that website's privacy policy before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time where reasonably necessary to reflect changes in:

our business operations;
website functions;
payment arrangements;
fulfillment and logistics arrangements;
service providers;
privacy practices;
legal or regulatory requirements.

The latest version of this Privacy Policy will be published on this page.

Where required by applicable law, additional notice may be provided for material changes.

19. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or if you wish to submit a privacy-related request, please contact us using the information below:

Brand: ElvinaHealth
Data Processing and Operating Company: Dali Luyang'ang Trading Co., Ltd.
Email: info@ElvinaHealth.com
Phone: +86 130 6791 9684

Registered Address:
Shop 15, 1st Floor, Building 7, Phase I, Longrui Community, Carlsberg Avenue, Taihe Subdistrict, Dali City, Dali Bai Autonomous Prefecture, Yunnan Province, China